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Frequently
Asked
Questions

  • Can I visit your farm?
    While we currently do not have open days, we are available for farm visits by appointment only. We hope to open up for event days soon!
  • Do you sell your flowers?
    Yes! We will keep you updated on flower availability as the season progresses, or keep an eye on our store to purchase your own buckets of flowers.
  • Where do you ship dahlias?
    We ship our tubers to most Australian states and territories. Due to quarantine restrictions, we are currently unable to ship to Western Australia, Northern Territory or Internationally.
  • Can I pick up my order?
    Absolutely! We offer farm collection by arrangement only. Please contact us if you live in the local area and would like to pick up your tubers.
  • Can you combine postage?
    We are happy to combine postage where possible. We are able to combine postage on orders placed in either our Winter or our Spring sale. Please select 'Combine Shipping Request' from the shipping options on subsequent orders and place a note in the checkout page! Orders where shipping has been paid and a request is made to combine orders will have additional shipping charges refunded minus processing fees. Due to our mailing and planting schedule we are unable to combine orders placed across both our Winter and Spring sales.
  • Why do you send by regular post?
    We are located in a regional area of Tasmania, and have found there is minimal difference in Australia Post transit times sending parcels out of the state by regular versus express post. We pack your tubers in such a way that they will happy travel to you with no harm done. We are happy to facilitate express post by individual arrangment.
  • Common growing problems
    Common problems for dahlia growers include overwatering, pest damage, insufficient nutrition, and excessive heat. We encourage you to make use of the growing information we share as the season progresses to ensure you have the best flowers around! We are always available via email or instant message if you have any concerns/questions.
  • Do you guarantee your product?
    We ensure that your tubers are packed so that they arrive in the condition they were sent. If you have any concerns with your tubers please contact us within five days of their arrival. Unfortunately, we do not have control over your growing conditions. To assist you grow the best flowers possible we provide a detailed growing guide, and are available to contact if you need some problem solving or general advice. If you find one of your purchased tubers appears to be the incorrect cultivar, please get in touch with us via our email.
  • What if I’m not happy with my tubers?
    Our tubers are hand packed, with the utmost care taken to ensure you get the best product possible. We grow our plants in outdoor conditions, and our tubers occasionally have lumps, bumps and other marks on them from the natural growing environment. We will always send you a tuber with a viable growing eye, but occasionally breakages do occur during transit. If you have any concerns about your package please get in touch with us within five days of arrival.
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